FMFB-P aims to be respectful to the needs of its target market and it believes in responsible financing. Hence, to set minimum standards that clients should expect to receive when doing business with FMFB-P, and to enable the Bank to deliver financial services that are safe, transparent, fair, offer good value for money, and are likely to generate benefits and positive quality of life changes for its clients, a Financial Consumer Protection (FCP) Framework has been developed. This Framework which integrates consumer protection principles of the Smart Campaign and the Universal Standards of Social Performance Management (USSPM), and the guiding principles for Financial Consumer Protection of the State Bank of Pakistan (SBP). A FCP Team, comprising of all Functional Heads has been constituted to mainstream consumer protection practices in requisite areas of bank’s operations. The implementation and mainstreaming of the FCP Framework is monitored by the FCP Unit.
FMFB-P’s Consumer Protection Principles
Impartial and just treatment
Transparency (clear & timely disclosure)
Financial education and awareness
Behavior & work ethics
Protection against fraud & invasion of privacy
Appropriate product design and delivery
Prevention of over -indebtedness
“Clients Rights & Responsibilities Posters” For Download Click Here!