FIRST Contact Center

The State of the art FMFB FIRST Contact Center is the right choice to keep you in step with your ever hectic schedule by providing you 24/7 services relating to your Bank Accounts, Debit Cards and FIRST Touch Banking App at any point in time. Our well-abreast and dedicated Contact Center team is available round the clock to ensure that your daily financial obligations are taken care of guaranteeing you a good night’s sleep
Welcome to the FMFB FIRST Contact Center; Experience the Best Banking Experience by dialing 0800-FIRST (34778)

Contact Center Offerings

Value Added Features
  • Regional Languages
  • Account Balance Inquiry
  • Account Statement
  • Debit Card Transactions Detail
  • Debit Card Request
  • Services’ Activation/Deactivation
  • Request for Consumer Products
  • Lodgment of any complaint
Non-Financial Services
  • Debit Card Activation
  • Debit Card Contact Details / Address Change Request
  • 24 Hours Complaint Status Update
  • FIRST Touch Banking Application Activation
  • FMFB Products related information
  • FMFB Bank Charges Information
  • Telephonic PIN Generation
No matter when, where, or how you choose to bank with us, FMFB is with you every step of the way.