Complaint Registration

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Category of Complaints

LoansDepositsAccount MaintenanceInsuranceBancassuranceOver the Counter issuesRemittancesCustomer ServicesGeneral

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Please Write Correct Answer : + 66 = 69

You can also call us at: 0800-FIRST (34778) to register your complaints.

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CFC – Focal Persons

Syed Abdullah Shah Gilani (Officer – ATM Operations)


Bilal Irfan (Unit Head – DFI & Technology Operations)



“In case your complaint has not been properly addressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP”). However, please note that SECP will entertain only those complaints which were at first directly requested to be addressed by the company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP’s regulatory domain/competence shall not be entertained by the SECP.”