Complaint Registration


Are you an existing customer

Please select ComplaintSuggestion

Category of Complaints

LoansDepositsAccount MaintenanceInsuranceBancassuranceOver the Counter issuesRemittancesCustomer ServicesGeneral

Your Complaint:*

Please Write Correct Answer : + 24 = 29


You can also call us at: 0800-FIRST (34778) to register your complaints.              A customer can also lodge any complaint at the Central Complaints Management Unit of the FMFB by:

  • Surface Mail:  Manager Complaint Management Unit. The First MicroFinanceBank Ltd. 17th Floor HBL Tower, Blue Area, Islamabad.
  • Email us: [email protected]
  • Website:
  • Fax: +92(051) 2821817
  • Complaint Box: Available in all FMFB Branches/ATM to drop the complaint
  • FIRST Touch Banking: FMFB Mobile Application allows you to lodge complaint
  • Contact Center: 0800-(FIRST) 34778

Investors grievances can be be lodged at

CFC – Focal Persons

Syed Abdullah Shah Gilani (Officer – ATM Operations)


Bilal Irfan (Unit Head – DFI & Technology Operations)



“In case your complaint has not been properly addressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP”). However, please note that SECP will entertain only those complaints which were at first directly requested to be addressed by the company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP’s regulatory domain/competence shall not be entertained by the SECP.”